Our Story
Artisan Gelato Makers Since 2012
— The Bertotti Story.
Founded in 2012 by Diego Alfonso Celis & Suzana Bertotti, Bertotti Gelato blends classic Italian craft with the founders' South American roots — handcrafted in Shepherd's Bush, served across London's best venues, festivals and stages.
Bertotti’s journey has been recognised beyond the world of gelato — from West London Business of the Year in 2021 and Gold in the Positive Impact Award at the SME London Business Awards in 2023, to Hammersmith Business of the Year in 2026.
The Founders
Diego & Suzana Bertotti.
It started in 2012 with a single counter on Hammersmith Grove — Italian roots, family hands, and a refusal to compromise. By 2015 demand had outgrown the shop, so a second site opened on Goldhawk Road, doubling as the creamery where every flavour is still handcrafted today.
Diego and Suzana trained at Carpigiani University in Bologna, the pinnacle of gelato education, ensuring every batch is made with precision and finesse. In 2021 the work was recognised with the West London Business of the Year award, followed by Gold at the SME London Business Awards 2023 for the Positive Impact Award and Hammersmith Business of the Year 2026.
Bertotti now offers a full range — including vegan, gluten-free and no-added-sugar — alongside custom flavour development for restaurants, hotels and private clients.
A Slow Build
Twelve years, one obsession.
2012
Bertotti is born
Diego Alfonso & Suzana Bertotti open the first store on Hammersmith Grove — classic Italian gelato technique shaped by the founders' South American roots.
2015
Goldhawk Road creamery
A second site opens on Goldhawk Road, doubling as the production lab where every flavour is handcrafted.
2018
Carpigiani-trained craft
Diego & Suzana train at Carpigiani University in Bologna — the pinnacle of gelato education.
2021
West London Business of the Year
Recognised for craft, community and consistency across West London.
2022
Great Taste 5 stars + SME Winners
Five flavours awarded in the Great Taste ratings; named SME category winners.
2023
SME London Business Awards · Positive Impact Award
Bertotti is named Gold Winner of the Positive Impact Award at the SME London Business Awards 2023.
2026
Hammersmith Business of the Year
Bertotti is named Hammersmith Business of the Year at the Hammersmith & Fulham Business Awards 2026 — another milestone in the story of the independent family business founded in West London in 2012.
Today
Festivals, weddings, members clubs
From fabric to Wing Fest, weddings to private dining — Bertotti shows up where flavour matters.
SME London Awards 2023
Gold Winner.
Positive Impact Award.
In November 2023 Bertotti Gelato & Coffee was named Gold Winner of the Positive Impact Award at the SME London Business Awards.
See full winners listServed at London's Finest
From Westfield to Drury Lane.
Bertotti flavours have featured on the dessert menus of London's most discerning kitchens — Organic Green Tea, Black Sesame, Lemon & Cucumber, Vegan Coconut, Salted Caramel Biscoff. Our exclusive Absinthe and Mint Chocolate Chip were served to HRH The Prince of Wales and the Duchess of Cornwall at the Royal Theatre Drury Lane.
Chotto Matte
One of London's top ten luxury restaurants — bespoke pairings on the dessert menu.
The Phoenix, Westfield
Resident gelato partner at the iconic Westfield destination.
Lily Vanilli Bakery
Collaborative seasonal flavours with the cult East London bakery.
Royal Theatre Drury Lane
Exclusive Absinthe & Mint Chocolate Chip served to HRH The Prince of Wales & Duchess of Cornwall.
Served at Memorable Moments
Served at memorable moments.
From fabric London to Finsbury Park, Wing Fest to private weddings — Bertotti shows up where the moments matter. We've scooped for crowds, artists and DJs including Solomun, Dixon, Louie Vega and Professor Green.
On The Road
From Piaggio carts to festival fields.
Bertotti in plain terms
The facts, plainly stated.
- Bertotti Gelato is a family-run artisan gelato company founded in London in 2012 by Diego Alfonso Celis and Suzana Bertotti.
- All gelato and sorbet is made in West London, in small batches, at the Bertotti Lab on Goldhawk Road.
- Bertotti holds 20+ Great Taste Awards, plus West London Business of the Year 2021, SME London Business Awards Positive Impact Award — Gold Winner 2023, and Hammersmith Business of the Year 2026.
- There are two locations: the shop at 87 Hammersmith Grove, London W6 0NQ, and the Bertotti Lab at 104 Goldhawk Road, Shepherd's Bush, London W12 8HD.
- Bertotti sells gelato in its shops, supplies wholesale gelato to restaurants and hotels, makes bespoke gelato cakes, and caters weddings, corporate events and festivals across London.
- Trade clients include Chotto Matte, the Royal Theatre Drury Lane, The Phoenix at Westfield and fabric London.
- Enquiries: getintouch@bertotti.co.uk · 020 8616 7973 (Hammersmith) · 020 3602 5640 (Bertotti Lab).
The short answers
Everything you might want to ask.
- Who is Bertotti Gelato?
- Bertotti Gelato is an award-winning, family-run artisan gelato company founded in London in 2012 by Diego Alfonso Celis and Suzana Bertotti. We make artisan gelato and sorbet in West London and hold 20+ Great Taste Awards. Read the Bertotti story.
- Where is Bertotti Gelato in London?
- Our shop is at 87 Hammersmith Grove, London W6 0NQ (open Mon–Sun, 9am–6pm). Our production lab is at 104 Goldhawk Road, Shepherd's Bush, London W12 8HD (Mon–Fri, 9am–6pm). Bertotti Hammersmith · Bertotti Lab
- Does Bertotti make its gelato in London?
- Yes. Every batch is made by hand at the Bertotti Lab on Goldhawk Road in Shepherd's Bush — not bought in, not made abroad.
- Who founded Bertotti Gelato?
- Diego Alfonso Celis and Suzana Bertotti founded Bertotti in 2012 and still run it today.
- Does Bertotti supply restaurants with wholesale gelato?
- Yes — we supply restaurants, hotels, delis and retailers across London, and develop bespoke flavours to a chef's brief. Wholesale for hospitality
- Does Bertotti provide gelato catering for corporate events, weddings and festivals?
- Yes — gelato carts and catering for corporate events, brand activations, weddings, private parties and festivals. Gelato catering · Corporate events · Weddings
- What awards has Bertotti Gelato won?
- Bertotti has received more than 20 Great Taste Awards and has also received major business recognition in London. Bertotti was named West London Business of the Year in 2021, won Gold in the Positive Impact Award at the SME London Business Awards in 2023, and was named Hammersmith Business of the Year at the Hammersmith & Fulham Business Awards in 2026.
Giving Back
Our community, and beyond.
At Bertotti, family and community have always been at the heart of what we do. From supporting local causes to helping communities facing difficult circumstances, we believe a small business can still make a meaningful difference.
We have created an official Bertotti GoFundMe profile where people can see and support the causes we are currently fundraising for — here in London and internationally.
Our Promise
"If we wouldn't serve it to our family, it doesn't leave the lab."
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The Bertotti Promise
A scoop today.
A wedding next summer.
Whatever the moment — we make it properly.